Charles Phillips and facing the demand with Infor Hospitality

Technology advances out of a need to eliminate complexities, a rule that remains true in today’s business applications. Infor, led by Charles Phillips, creates ERP solutions tailored to the needs of various sectors, the hotel industry included. After all, running a hotel is not as easy as lounging in one.

Charles Phillips | Image Credit: Homivo.com

Charles Phillips | Image Credit: archithings.com

Hotels seek to provide its customers with the feeling of being at home away from home, an end that starts at the reception area, and entails giving customers what they need when they need it. For a business that thrives on direct customer contact and quality interaction, nothing spells “success” more than a front office that can readily respond to any demand or concern.

Infor Hospitality is a set of applications that offers solutions for various aspects of hotel management. True to Charles Phillips’ word, the suite contains applications specially designed to ram up the quality of service that the front office provides. When integrated with a hotel’s front office and on-property technology, the suite facilitates better services by providing a centralized view of the guests and more opportunities to improve business operations and the delivery of services. Included in the suite are:

• Infor HMS – This combines the front office with sales, marketing, and central reservations, and provides a unified look at guests and the business’ performance.


• SoftBrands Epitome PMS – This creates a business system that manages property, converts information into knowledge, and potentially boosts profits by streamlining operations and increasing revenue and occupancy.


• Infor Starlight PMS – This creates a customizable, flexible, and central guest, company, and travel agent index that proprietors can readily access.


• SoftBrands Hotel FrontRes PMS – This helps manage reservations, sales, purchases, and services.


• SoftBrands Core CRS – This integrates and distributes data about guests, inventory, and rates across the company.

Charles Phillips | Image Credit: Synergy.net.pk

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Charles Phillips: Even the God particle has to be managed

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 Charles Phillips and his company, Infor, could now tack management-down-to-the-particle as part of their creative portfolio. The discovery of the Higgs Boson particle, only the hugest idea in the world of physics since Einstein’s Theory of Relativity, could not have come without pooling a team of scientists all trundling out their own equipment, ideas, and personalized scientific methods. Achieving cohesion in quest of a slippery discovery like the Higgs Boson particle would have required a special degree of sophistication in databases of findings and inventories of equipment. A large Hadron Collider is no construction crane; it smashes protons into each other and performs feats of Particle Physics documented through formulae and geek jargon. Imagine creating a database for that.

Charles Phillips Image Credit: infor.co.uk

Charles Phillips and his team of software and application developers at Infor rolled out the Infor10 Enterprise Asset Management software, which was responsible for the inventory of at least a million pieces of equipment used for the longitudinal research on the Higgs Boson. Infor was tapped by the European Organization for Nuclear Research (CERN) to systematize operations for the Large Hadron Collider in Geneva. The extensive use of Infor10 EAM was spun off by CERN into several other applications that took care of other maintenance processes apart from inventory. Security, road management, and other scientific activities were all outsourced for management into Infor10 EAM.

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Charles Phillips: Infor leads web-based support with Infor Xtreme

According to Charles Phillips, Infor’s culture of speed has several facets. Aside from helping customers run faster by providing software with sophisticated functionalities, the company also responds to its clients and works to solve their problems as fast as possible. With this aim at the core of its services, it is no wonder that Infor’s Xtreme Support program would be counted among the leaders of Web-based support today.

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Customer support plays a role so vital to both organizations and their customers that it can be a deciding factor in a company’s success. For customers, it can spell the difference between a maximized and a wasted investment in enterprise software. This contributes largely to customer satisfaction, which in the long run, may affect a manufacturer’s performance in the market.

Charles Phillips Image Credit: infor.com

Charles Phillips’ Infor is clearly pushing the envelope in terms of its customer support services, as seen by the recognitions it has garnered. Infor Xtreme Support was recently counted by the Association of Support Professionals (ASP) among the “ten best support sites.” This was in recognition of the support portal’s capability to assist Infor customers in resolving technical problems quickly and minimizing business process interruptions. The Xtreme Support program also won the 2012 MarketTools ACE Award for support in March this year.

Infor Xtreme Support is a user-friendly and customizable Web-based portal, a part of the company’s Xtreme Support program. It was redesigned and re-launched in January, and offers easy-to-access critical support resources including software patches, updates, knowledge base, online communities, and more. It also features a new user-grade interface that allows users to set their viewing preferences in order to facilitate faster and more effective access to information.

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Charles Phillips: Infor addresses the needs of a city-sized customer

Charles Phillips’ Infor is known for its industry-specific ERP systems. It delivers sophisticated enterprise solutions that fit its customer’s needs and processes to a T, even if the client concerned is one of the fastest-growing cities in the country.

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Infor recently included San Antonio, the largest city in Bexar County, Texas, in its growing clientele. The company is more popularly known as a source of innovative software and tools used in private enterprises, but together with Lawson, it also offers solutions designed for the public sector. In this area, Infor focuses on industry expertise, and shares best practices among industries like healthcare, utilities, and transportation.

Part of Charles Phillips’ “New Infor” is the company’s emphasis on product development. This is in order to produce more innovative software for its diverse client base.

As the 19th largest city in the U.S. in terms of population, San Antonio demanded a powerful IT system in order to efficiently manage its complex infrastructure and business operations. It identified a total of 3,500 functional and technical requirements to automate and streamline its processes, covering data delivery and the creation of effective budget-related decisions.

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To address its numerous IT needs, Bexar County selected Infor's Lawson solutions: Lawson Financial Management, Lawson S3 Supply Chain Management, and Lawson Business Intelligence. These solutions allowed the county to make better budgetary decisions, and improved the management of the end-to-end procurement process, from sourcing vendors to managing ongoing contracts. The county was also able to realize savings with the streamlined process and accurate data, and is currently expecting additional savings in the future.

“We were confident the Lawson solution would be simpler, functionally richer, and more cost-effective," says Susan Yeatts, auditor of Bexar County.

Charles Phillips Photo Credit: Justin Sullivan, Getty

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Charles Phillips: Lending a hand to the posse

Charles Phillips is not a stranger to philanthropy. He established the Phillips Charitable Organizations in a bid to extend aid to America’s single parents and underprivileged students. Recently, he furthered his involvement in education-related humanitarianism as under his leadership, Infor became the first corporation to sponsor The Posse Foundation’s Veterans Posse program, an endeavor that aims to provide veterans with access to higher education.

From Charles Phillips

The Posse Foundation is built on the goal of helping disadvantaged but promising students complete their college education. The organization puts young people in groups of 10 composed of other students, in order to form a support group they can depend on as they study in university. The Veterans Posse program works the same way, but applies to army veterans.

From Charles Phillips

Considering Charles Phillips’ background, it is not surprising that he would be involved in such an affair. After acquiring his degree in Computer Science from the United States Air Force Academy, he became part of the U.S. Army. He left the force with the rank of Marine Captain. "The Posse program has a proven track record of sending teams of high school graduates to great universities and helping them succeed by forming reinforcing support groups. Extending this concept to veterans is a great idea," Phillips said. "In appreciation for their service, Infor is proud to be a founding sponsor of this new initiative to help veterans obtain college degrees."

From Charles Phillips

Infor has donated $100,000 to The Posse Foundation. Every year, the organization will recruit and train multicultural posses of 10 veterans and send them to institutions of higher education. Each of them will attend college free of charge, and will receive support until graduation. For more updates on Charles Phillips, visit this Facebook page.

Charles Phillips: Infor collaborates with Oak Barrell

Charles Phillips Photo credit: www.infor.com

Charles Phillips, Infor’s CEO, stated that one of his company’s goals is to create software that handles all of clients’ business processes. The release of Infor10 a few months ago proved this resolve, with the suite’s advanced applications covering a wide variety of platforms. Infor pushed the envelope with its announcement of its collaboration with Oak Barrel Software in improving Infor10 PLM Process (Optiva) to provide customers with better tools for product lifecycle management.

"Getting new products to market is a race that continues to grow more complex, and process manufacturers must be increasingly agile, responsive and focused on the rapidly changing demands of the market to outpace the competition," said Venkat Rajaji, Infor’s Global PLM Product Manager.

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According to Charles Phillips, Infor intends to create software designed for the particular processes of specific industries. Indeed, the Infor-Oak Barrel collaboration is focused on enhancing the manufacturing process to speed up time-to-market and give users better control over the critical aspects of the operation. Infor announced three enhanced modules:

Infor10 PLM Process Material SpecSafe
This helps manufacturers work closely with suppliers to better meet specifications and minimize recall and decreasing compliance issues.

Infor10 PLM Process Product SpecSafe
This allows manufacturers to communicate new product specifications across the entire supply chain, creating an efficient way of inputting new ideas for product development.

Infor10 PLM Process Recipe Builder
This helps companies in batch manufacturing industries produce recipes that are compliant to the S-88.

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"The process manufacturing expertise of both Infor and Oak Barrel Software enables companies to speed product time-to-market and help ensure that products are accurately and efficiently guided through critical steps of development, a differentiating capability for our customers," said Rajaji.

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Charles Phillips: Infor is first founding sponsor of Veterans Posse

Infor’s partnership with Habitat for Humanity is in the works, and the firm, with Charles Phillips at its helm, continues to uphold corporate social responsibility.

Charles Phillips. Photo credit: Habitat.mit.edu

The ERP software vendor sponsors the Posse Foundation as the latter launches the Veterans Program, which seeks countrywide increase of the rates of attending and graduating veterans in selected colleges and universities.

Mr. Phillips already expressed his appreciation of the service:

"The Posse program has a proven track record of sending teams of high school graduates to great universities and helping them succeed by forming reinforcing support groups. Extending this concept to veterans is a great idea."

Charles Phillips. Photo credit: Synergy.net.pk

To walk the walk, Infor has initially donated $100,000 to Posse, becoming the first founding sponsor of the initiative; Vassar College, on the other hand, is the first institution to open enrollment to the Veteran Posses.

Charles Phillips, the CEO of Infor, is the co-founder of the Phillips Charitable Organizations which also hosts programs to help single African American mothers, students with inclination towards engineering and the sciences, and veterans.

Selecting a Veterans Posse Scholar

The Posse Foundation has a signature selection process that will filter, gather, and train multicultural teams, or Posse, of 10 veterans and send them to selected four-year higher education institutions. All tuition and support will be provided by the Posse until the scholars graduate.

Posse President and Founder Deborah Bial thanks Infor for its “leadership in supporting this incredibly important investment in our nation's future leaders." Information about the foundation’s programs can be found here.

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