Wednesday, September 19, 2012

Charles Phillips and facing the demand with Infor Hospitality

Technology advances out of a need to eliminate complexities, a rule that remains true in today’s business applications. Infor, led by Charles Phillips, creates ERP solutions tailored to the needs of various sectors, the hotel industry included. After all, running a hotel is not as easy as lounging in one.

Charles Phillips | Image Credit:

Charles Phillips | Image Credit:

Hotels seek to provide its customers with the feeling of being at home away from home, an end that starts at the reception area, and entails giving customers what they need when they need it. For a business that thrives on direct customer contact and quality interaction, nothing spells “success” more than a front office that can readily respond to any demand or concern.

Infor Hospitality is a set of applications that offers solutions for various aspects of hotel management. True to Charles Phillips’ word, the suite contains applications specially designed to ram up the quality of service that the front office provides. When integrated with a hotel’s front office and on-property technology, the suite facilitates better services by providing a centralized view of the guests and more opportunities to improve business operations and the delivery of services. Included in the suite are:

• Infor HMS – This combines the front office with sales, marketing, and central reservations, and provides a unified look at guests and the business’ performance.

• SoftBrands Epitome PMS – This creates a business system that manages property, converts information into knowledge, and potentially boosts profits by streamlining operations and increasing revenue and occupancy.

• Infor Starlight PMS – This creates a customizable, flexible, and central guest, company, and travel agent index that proprietors can readily access.

• SoftBrands Hotel FrontRes PMS – This helps manage reservations, sales, purchases, and services.

• SoftBrands Core CRS – This integrates and distributes data about guests, inventory, and rates across the company.

Charles Phillips | Image Credit:

For more information about Charles Phillips, visit this Facebook page.